Medical Administrative Assistant (MAA) - Call Center

Job Summary

The Medical Administrative Assistant, Call Center is responsible for directing patient access to the Health Center by answering, screening, processing, and documenting a high volume of incoming calls in a dedicated call center.  During down time, this position also provides administrative and clerical duties for the Health Center.  Strong customer service skills and attention to detail are essential.


  • Certificate from a medical assistant/medical administrative assistant school
  • High School diploma or GED
  • Minimum of 1 year work experience
  • Strong typing skills (40+wpm) and experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, or Excel
  • Albanian or Spanish bilingual written and verbal communication skills preferred


Representative Job Duties

  • Answers, screens, processes, and documents a high volume of calls in a professional manner
    • Responds to requests for information and assistance from patients and providers
    • Manages appointment requests (new, reschedule, cancel) received via phone and website
    • Registers new patients and verifies existing information to maintain and update patient charts.  Validates patient insurance information against insurance registry
    • Utilizes and adheres to the phone scripts and guidelines for triaging calls to respond efficiently and appropriately to emergency and non-emergency calls
    • Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed
  • Records and forwards accurate messages to providers and staff
  • Responds appropriately to patient requests for prescription refills by adhering to the refill prompt
  • During down time, assists with administrative tasks as assigned
  • Works on special projects or other duties as assigned


Competitive benefits package.  Generous tuition assistance after 1 year of service.

Please send resumes to:

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