Patient Satisfaction

2014 - 2015 Survey Results

At the South Boston Community Health Center, we appreciate your feedback. Every month, we collect data from anonymous patient surveys. This valuable information helps us enhance our work to better take care of you and your family.

 

TELL US ABOUT YOUR EXPERIENCE

The next time you visit SBCHC, please find a patient satisfaction survey in your clinical waiting room to tell us about your experience. Your scores will contribute to that month's results to be shown here! Each chart will display the average scores for each department in 10 different categories, all of which help us improve the quality of your health care.

 

2015

  Availability Reminder Messages

Response Time to Non-urgent Calls

Service at Registration Desk Service at Department Desk

Quality of Care

Care Team Support

Care Team Coordination

Interpreter Services 

Likelihood of Recommending SBCHC

No. of Surveys Returned

Adult Medicine

4.6 4.8 4.2 4.3 4.0 4.9 5.0 4.7 5.0 4.8 67

Dental

4.5 5.0 4.7 5.0 4.8 4.8 N/A N/A 4.3 5.0 12

Eye Care

4.5 4.7 4.4 4.6 4.7 4.6 N/A N/A 4.3 5.0 200

Family Medicine

4.5

4.3

4.2

4.2

4.1

4.6

4.7

4.4

4.0

4.8

36

Medical Specialties

4.8 4.7 4.7 4.7 4.9 4.9 4.9 4.7 5.0 5.0 43

Pediatrics 

4.5 4.4 4.3 4.5 4.7 4.9 4.5 3.7 - 5.0 22

These results reflect average scores from January to December 2015. Performance is rated on a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.

 

2014

 

Availability

Receiving Reminder Messages

Content of Reminder Messages

Response Time to Phone Calls

Service at Registration Desk

Overall Care

Care Team Support

Care Team Coordination

Likelihood of Recommending SBCHC

No. of Surveys Returned

Adult Medicine

4.1

4.0

4.3

4.1

4.7

4.7

4.8

4.7

4.7

75

Dental

4.4

5

4.4

4.6

4.9

4.9

N/A

N/A

5

36

Eye Care

3.8

N/A

N/A

4.3

4.3

4.5

N/A

N/A

4.0

4

Family Medicine

3.5

4.0

3.0

2.8

4.0

4.1

1.8

0.5

3.4

17

Medical Specialties

4.1

4.7

4.7

4.5

4.6

4.7

3.6

3.7

4.9

98

Pediatrics

4.2

4.2

4.5

4.3

4.3

4.8

5.0

4.4

4.7

18

These results reflect average scores from January to December 2014. Performance is rated on a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.