June 17, 2020
What to expect when visiting SBCHC for adult or pediatric appointments
Thank you for trusting South Boston Community Health Center to care for you and your family. Please know that we continue to monitor and follow the best guidance from the Boston Public Health Commission, the Massachusetts Department of Public Health and the Centers for Disease Control regarding COVID19. At our health center, we are taking all of the necessary steps to keep you and your families healthy.
We follow strict infection control recommendations and to further reduce the risk of Covid-19, we have added additional measures to keep the health center safe for you and your family. Some things to know:
1. Appointments are required
To limit waiting times and enforce social distancing, all visits must be by appointment only - including Radiology and Lab services. We have availability and can help you to schedule a time that is most convenient to you. Please call us at 617-269-7500 for assistance.
2. It is important to arrive on time
Arriving on time will help us to manage the number of people in each department at any given time. Our goal is to treat you without adding any unnecessary expose for you and our staff. Please build in time to register at the front lobby when you arrive.
3. Only one adult visitor may accompany a patient, with an exception for children under 6 or those with special needs who require additional assistance.
4. Masks are necessary at all times, in all locations.
Please wear face coverings as you travel to the health center. When you arrive, we will give you (and your child if you are here for a pediatric appointment) a hospital-grade face masks to wear inside the building. You should wear this mask at all times.
5. All visitors will be screened for COVID-19 symptoms.
Just as all SBCHC employees are screened daily, anyone entering the health center will be screened for symptoms of illness on arrival. One of our staff will ask you if you have had symptoms or been exposed to anyone with COVID-19.
Schedule a virtual visit
SBCHC also offers telemedicine visits. Telemedicine (or Telehealth) allows you and your provider to have a medical or behavioral health visit without having to leave your home. Your visit will take place through a secure video chat or over the phone. A virtual visit is important to help maintain your ongoing health and to be able to address issues that may arise without having to expose yourself to others.
Ask your provider if a telemedicine visit might be right for you. Learn more about a telemedia visit: Telemedicine at SBCHC
May 19, 2020
In compliance with guidelines released by the Department of Public Health (DPH) on May 18th, SBCHC is only allowing companions to accompany patients to their on-site visits in special circumstances and when necessary for the patient’s well-being. These circumstances and populations may include end-of-life care, prenatal care, pediatric patients, behavioral health patients, patients with intellectual or developmental disabilities, or patients with physical disabilities.
May 18, 2020
You may have heard the alerts in the news recently regarding an inflammatory syndrome in a small number of children. It appears to be related to COVID-19, and affects multiple organs in the body. For more information about the syndrome and information about mask recommendations for children, click on the links below:
May 14, 2020
In addition to our regular testing, we are now offering drive-through testing in the rear parking lot at our 409 West Broadway location. Right now, the drive-through testing is for SBCHC patients who may be experiencing symptoms or suspect they may have been exposed to Covid-19. The drive-through service is being offered from 2:00pm to 4:00pm, Monday through Friday.
At our current testing capacity, we are offering this to SBCHC patients BY APPOINTMENT ONLY. You cannot just show up wanting to be tested. Instead, if you think you may have been exposed to COVID-19 or are experiencing symptoms, please call us at 617-269-7500 to speak to a clinician and to schedule a time for your drive-through testing appointment.
April 30, 2020
We are closely following the spread of the respiratory disease COVID-19/Coronavirus. Because the situation changes every day, please click on the links below for the most updated information:
- Global Information: Centers for Disease Control
- Situation in Massachusetts: Massachusetts Department of Public Health
- Situation in Boston: Boston Public Health Commission
At SBCHC, we are open, staffed, and here for you and your family. All South Boston Health/Seaport patients are currently being seen at South Boston Community Health Center as well.
We continue to monitor and follow the best guidance from the Boston Public Health Commission, the Massachusetts Department of Public Health and the Centers for Disease Control regarding COVID19. At our health center, we are taking all of the necessary steps to keep you and your families healthy.
As you all know, one of the most important control measures, besides hand hygiene and cough etiquette, is social distancing. It is imperative that you stay home as much as possible and avoid any crowds or crowded environments. Governor Baker has recently announced that the current stay-at-home advisory and non-essential business closure has been extended to May 18th.
At SBCHC we are screening all requests for non-urgent patient visits and converting as many of them as we can to telehealth visits. Our providers and nurses are working with our patients to meet as many of their needs as possible without requiring a visit to the health center. If you would like to schedule a Telehealth visit, contact the health center at 617-269-7500. You can also review the instructions for Telehealth visits on this site.
Our Dental and Eye Care Departments are open for patients with urgent needs but you must first call the health center before coming in.
We have greeters at the entrance screening all patients and visitors for possible illness. Staff are screened daily for exposure. All those who enter the health center, including staff, patients and visitors are given a mask that must be worn at all times.
For patients who must be seen, we have divided up the health center into separate clinical spaces. We have a department handling all patients who exhibit flu/coronavirus/upper respiratory symptoms. Those patients go to a clinic where are directed to an exam room immediately. This minimizes potential exposure of patients and staff.
All other patients who need to be seen with other health issues go to a separate clinical area, where their health issues are addressed.
We also have cut down on the number of patients scheduled. Patients are placed in clean exam rooms immediately upon departmental arrival, so they do not spend much time in the waiting room and the waiting room is not crowded.
Clinical staff is being rotated to minimize number of staff on site and many of our other staff are working from home.Our building services staff is continuously disinfecting all surfaces that are frequently touched. Our staff are wearing masks and gowns and other protective equipment as appropriate and are practicing strict hand washing and hygiene. We access our situation daily to meet changing needs and conditions.
Our current hours are 9 AM - 5 PM, Monday - Friday and on Saturday from 9 AM - 1:00 PM. All of the public events and classes we host at the health center have been suspended although some will continue to meet online. You can follow our us on social media for the most updated information on classes and groups that meet online.
If you have general questions regarding symptoms, prevention and treatment of the coronavirus, the state of Massachusetts has set up a special number - 211 - where you can call for information. If you would like to receive text alerts from the state, you can text COVIDMA to 888-777. The City of Boston also has a text alert system. If you would like to receive Boston text alerts, you can text BOSCOVID to 888-777.
Stay safe and know that we are here for you if you need us. As always, we are happy to accept new patients who might want to be seen at SBCHC.