Financial Counselor

Job Summary

The Financial Counselor assists all non-insured patients applying for medical insurance programs, and facilitates the processing of all information needed to obtain medical coverage.

Qualifications

  • High School Diploma required; Bachelor’s degree preferred.
  • Experience with reimbursement, medical plans and Medicaid preferred.

Representative Job Duties

  • Interview patients and assist in completing application process through online or paper applications to determine eligibility for various programs.
  • Collects documents required for processing of application and forward to appropriate state agency.
  • Assists patients in contacting Mass Health when there is an eligibility issue.
  • Update Epic system with correct insurance information based on eligibility issue.
  • Helps patients to resolve any billing issues follow up with billing department and set up payment plan for balances when necessary.
  • Interacts with Patient Support Associate and Billing staff to provide information on non-covered insurance patients.
  • Understands and has ability to explain Affordable Care Act and other plans available.
  • Performs other duties as assigned by Supervisor

Competitive benefits package.

Apply Now

Please submit cover letter and resume to hr@sbchc.org.

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
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BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
2018
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
2018
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
2018
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
2018
Adult Medicine Patient 2018