Epic Clinical Analyst

Job Summary

South Boston Community Health Center is looking for a highly motivated, organized, and process-oriented Epic Clinical Analyst who is interested in making a difference in improving health care for all. The Epic Clinical Analyst will be responsible for helping develop, maintain and track the Epic Electronic Health Record (EHR) as South Boston Community Health Center continues to innovate processes in healthcare.  They will join a team of analysts who are daily supporting the EHR, and the Chief Information Officer who is an informaticist continuously developing in the system.

The Epic Clinical Analyst will be responsible for supporting the SBCHC’s mission through daily execution of principal duties and responsibilities described below and project management of operational, communication, training, and security components. Duties may vary over time with product updates and staffing levels.


  • Bachelor’s Degree required
  • Epic Provider Builder Certification or Clinical Content Builder Certification or EpicCare Ambulatory Certification.
  • Minimum of 5 years of progressively more responsible experience in a health care setting.
  • Preferred experience with OCHIN Epic or other Epic Community Connect models that utilize the Service Area Profiles.
  • Must have strong organizational skills, as well as attention to detail, and be process-oriented to be self-driven.
  • Must have great technology skills.
  • Must have excellent verbal communication skills.

Representative Job Duties

  • The Epic Clinical Analyst, under the supervision of the Chief Information Officer, will be responsible for helping develop and execute code per the architectural plans of the CIO. This will require collaboration with OCHIN staff and their change control processes.
  • On a daily basis, monitors the open tickets in the OCHIN JIRA platform to help move forward break-fixes, enhancement requests and new product development.
  • On a monthly basis, reviews OCHIN Upgrade packs to look for new workflow opportunities or potential regressions or disruptions in workflows at SBCHC.
  • Regular analysis of current tools and opportunities for enhancements or working with teams for training and workflow optimization.
  • Work closely with the Health IT Project Manager and Informatics Manager to move projects forward and meet deadlines.
  • Conducts on-site staff training and informational sessions on the new tools and workflows we are developing.

Apply Now

Please submit cover letter and resume to hr@sbchc.org.

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
Adult Medicine Patient 2018