Patient Support Associate – Eye/Dental Departments

Job Summary

The Patient Support Associate (PSA) is the first person with whom a patient or patients family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The PSA is responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable and courteous interactions. Further, the PSA ensures the accuracy of the patients’ demographic and insurance information. The PSA works closely with all care team members and is responsible for performing a variety of office functions including: answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments.


High School diploma or equivalent required, some college preferred.  Customer service and experience working in a health care setting preferred.

Representative Job Duties

  • Greets patients in a friendly and attentive manner.
  • Registers patients within Epic EMR ensuring all demographic, insurance, and billing information are correct; Crucial data fields include but are not limited to:
    • A Non South Boston PCP listed with the insurance company
    • Insurance ID
    • Authorization Methods
    • Patient’s Demographics
    • Guarantor’s/Subscriber’s Demographics
  • Assures the highest quality standards for all written and verbal communications with coworkers and manager.
  • Verifies department’s two patient identifiers to satisfy HIPAA Compliance.
  • Books appointments in accordance with the clinic’s appointment types, processes and guidelines while incorporating the Patient Centered Medical Home model.
  • Daily Cash Management.
  • Responsible for security of daily cash, maintains copay banks, collects copays, deductibles and self-pay payments in accordance with organizations procedures, accurately documents payments within patient’s receivables, while always providing a receipt.
  • Sustains knowledge of insurance plans and requirements to guarantee all the front line information is provided for the visit claim to become approved.
  • Performs daily insurance verification for next day appointments. Contacts patient’s for any necessary insurance assistance to guarantee insurance coverage will be provided at the time of the visit. Record Patient Responsibility Forms when needed. Documents insurance allowance for specialty clinics when needed.
  • Performs reminder calls for appointments when necessary for clinic.
  • Accepts additional responsibilities as requested.

Competitive benefits package. Generous tuition assistance after 1 year of service.

Apply Now

Please submit cover letter and resume to

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
Adult Medicine Patient 2018