Pediatric Care Coordinator/Case Manager

Job Summary

The Pediatric Care Coordinator/Case Manager is responsible for the coordination with primary care and behavioral health to deliver comprehensive services to patients and families throughout the continuum of care.


Bachelor’s or Associate Degree in a human service-related field or equivalent work experience. Mental illness or addiction experience helpful. Bilingual/bicultural in Spanish strongly preferred.

Representative Job Duties

Coordination and facilitation of patient care across the continuum of care:

  • Identifies patients with barriers to referrals/transition and help patients address them.
  • Works collaboratively with the care team to improve and ensure quality/timely care for high risk patients
  • Initiates and maintains trusting relationships with children and families
  • Assists families in accessing appropriate services to support patients’ behavioral and developmental health.

Patient advocate/ liaison:

  • Serves as point of contact for patients.
  • Identifies and establishes relationships with community resources; links patients with community resources. Works collaboratively with school systems, early intervention specialists and assists in developing and increasing community collaboration and advocacy.
  • Assists patients in problem solving potential issues related to referrals
  • Assists patients in utilizing transportation resources to attend medical appointments.
  • Assists patients in accessing basic needs including food, clothing etc.
  • Assists patients with applying for and retaining affordable housing
  • Assists patients with applying for government assistance programs
  • Works with the Enroller to help patients with obtaining health insurance

Other Educational/Technical Assistance Duties

  • As requested, attend trainings in other subject areas and report and/or provide training to SBCHC staff (and others).
  • As requested, attend community and health fairs representing SBCHC’s interest
  • Provide technical assistance to other SBCHC committees and assist as appropriate in the development of programs and collaterals.
  • Functions as member of the primary care team
  • Participates in development of patient care plans with care team
  • Meets with care team on a regular basis

Competitive benefits package. Generous tuition assistance after 1 year of service.

Apply Now

Please submit cover letter and resume to

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
Adult Medicine Patient 2018