Coming Soon: Improvements to Our Phone System

Starting May 29, 2026

We’re excited to share that we’ll be making an improvement to our phone system this spring. This update is designed to make calling the Health Center easier and to reduce your time on the phone.

What to expect

Many callers will first speak with Sasha, our virtual assistant. Sasha can:

· Answer quick or simple questions right away, or

· Send your call to the right staff member if you need more help

Why we love Sasha (and think you will too!)

· Sasha speaks English, Spanish, and Portuguese

· By handling simple requests, Sasha helps our staff spend more time on your more complex needs

Tips for using Sasha

· Speak in a natural, conversational way

· You don’t need to use short commands or keywords

Example:

Instead of saying: “Prescription”

You can say:

“Hi, I’m calling to talk to my PCP because I think I need to change my medication. This dose isn’t working for me.”

Sasha understands full sentences and normal conversation flow best.

We’re still learning

Just like any team member, Sasha may need help learning new situations. If something doesn’t work well, please let us know—we’re happy to help improve her.

Thank you for your patience and continued support as we work to make your experience better.

 

South Boston Community Health Center uses secure technology to support patient care, communication, and administrative services. These tools help our staff provide efficient, high-quality service while maintaining strict privacy and security protections for your health information.