Urgent Care at 409 West Broadway

South Boston Community Health Center offers two convenient options for your Urgent Care needs:

    • South Boston Health Seaport Urgent Care at 505 Congress Street; and
    • our Urgent Care Department at 409 West Broadway

Urgent Care services are available to community members who need same day treatment for illness or non-life-threatening conditions. As always, you should use your primary care provider (PCP) during normal business hours for non-emergent conditions or symptoms.
Your PCP knows your medical history and should be your first line of defense for any illness or injury that isn't a medical emergency. They should also be your regular resource for preventive care. If you don't have a primary care provider, we are happy to help you choose one and establish care at South Boston Community Health Center.

If your primary care provider is not available, our urgent care services are a great option for you. At our 409 West Broadway location, our clinical teams offer medical care for immediate, non-life-threatening illnesses and injuries. Same-day appointments are available. We are located on the first floor of our building at 409 West Broadway.

What We Treat

Our urgent care centers are staffed with providers who can see both adults and children 6 months and older and can treat a broad range of illnesses and injuries. From sore throats to UTIs, allergies to earaches, we'll get you in the door and feeling better. If your visit requires bloodwork or diagnostic X-rays, we can provide those services at this location.

Our services and treatments include, but are not limited to:

Back Pain
Coughs, Colds, Strep
Ear and Eye Infections
Flu (influenza)

Minor Burns
Rashes and Skin Issues
Sexually Transmitted Infections (STIs)
Sore Throat
Sprains and Strains
Stomach Pain, Diarrhea, Vomiting
Suture Removal
Urinary Tract Infections, Bladder Infections

Accepted Insurance Carriers

Below is a list of insurance carriers that we accept, but please know individual plans may vary. Call your insurance plan directly to learn about the level of coverage associated with Urgent Care services. For example, many plans charge a higher copay for Urgent Care services compared to primary care services.

Blue Cross Blue Shield
Children's Medical Security Plan (CMSP)
Commercial Plans
Commonwealth Care Alliance
Harvard Pilgrim
Healthcare Value Management
John Hancock/GIC Unicare
Mail Handlers Benefit Plan
Mass General Brigham Health Plan (previously
AllWays Health Partners)

Medicaid (or "MassHealth," Massachusett's
Medicaid plan)
Motor Vehicle Liability
Senior Whole Health
Tufts Associated Health Plan
Tufts Health Plan (commercial)
Tufts Medicare Preferred
United Health Care
WellSense Health Plan (previously BMC
Workers Compensation Liability/ Personal Injury

HMO Plans Require Insurance Authorization for Urgent Care Services

If you have an HMO or POS plan (vs. PPO), your insurance requires prior authorization from your insurance-assigned PCP to cover the cost of your urgent care visit. This is required because you are accessing out-of-network care. This does not apply to SBCHC patients, who have a PCP at 409 West Broadway because we are in-network.

If you do not get authorization, you will be responsible for the cost of your urgent care visit.

How do you obtain prior authorization for your urgent care visit

  1. Call your primary care provider and ask them to request an authorization from your insurance plan for your urgent care visit.
  2. Provide your PCP the following information:
    • Address: South Boston Community Health Center, 409 West Broadway, South Boston, MA 02127
    • Phone: (617) 269-7500
    • The name and NPI number of the provider you are seeing at SBCHC Urgent Care (feel free call us if you don’t know):
  3. Once you get the authorization number, send it to us through a MyChart message.

If you have any questions regarding the information above, please call the South Boston Community Health Center Billing department at (617) 464-5891.


We are currently accepting the following forms of payment: Cash, Check, Credit/Debit card, or Flex Cards.

  • Online: MyChart patient portal
  • By phone: (617)464-5891

At South Boston Community Health Center (SBCHC) and SBH Seaport Urgent Care, we do not refuse to treat patients due to an inability to pay for services. We offer a sliding fee scale discount program to pay for out-of-pocket expenses associated with services provided.

We also offer payment plan options for patients who are having difficulty paying their balances.

To learn more about your options and to determine a payment method that best suits your needs, please contact the SBCHC Billing department at (617)464-5891.


We provide care for non-life-threatening illness and injury.

If you have a medical emergency, please call 911 or go to the nearest Emergency Room.



10:30 AM - 7:00 PM
10:30 AM - 7:00 PM
10:30 AM - 7:00 PM
10:30 AM - 7:00 PM
8:30 AM - 5:00 PM
9:00 AM - 1:00 PM