All who seek care are welcome here.

We look forward to caring for you and your family!

Step 1: Contact us

Start the registration process by calling or visiting us in-person. To set up a medical record, we will need:

• legal name,
• date of birth,
• legal sex,
• address,
• preferred language,
• phone number,
• social security number (if applicable),

During this initial contact, we’ll help you sign up for MyChart, which is our secure patient portal. If able, patients should download the MyChart app for their Android or Apple device.

Step 2: Transferring Your Medical Records

We want to provide you with the best care possible, so having access to your medical history before your first visit is crucial. If you've had a previous primary care provider (PCP), here's how to transfer your records:

• Download our Medical Record Release form
• Fill out the form and send it to your previous PCP.
• Once your records are sent to us, we’ll add them to your SBCHC chart so your provider can review them before your first visit.

Step 3: Insurance Verification

Before your first visit, make sure your insurance plan is accepted. To get started:

• Check our list of accepted insurances carriers
• Contact your specific plan to confirm we're in-network. The phone number can usually be found on the back of your insurance card.
• If your insurance isn’t listed, or if you have any questions, give us a call, and we’ll help you figure out what options are available to you.

Step 4: Scheduling Your First Appointment

It’s easy to book your first appointment:

• Request an appointment using MyChart or call us to discuss your needs.

If you’re unsure which department is best for you, please browse our service pages:

• Family Medicine is our primary care department for patients of all ages. It’s the best option for multi-generational families who want to receive care in the same location, or for people who are planning to become pregnant. To learn more about the services in this department, visit our Family Medicine page.
• Adult Medicine (also known as Internal Medicine) is our primary care department for patients who are 18 years old or older. It’s the best option for individuals who have complex needs, including asthma, diabetes, high blood pressure, heart or lung disease, or who are seeking Hep C treatment. To learn more about the services in this department, visit our Adult Medicine page.
• Pediatrics is our primary care department for children under 20 years old and is the best option for parents/guardians looking for PCPs who will evaluate their child’s growth and development, counsel their child on healthy lifestyles and assess how well their child is doing in school and with their peers. To learn more about the services in this department, visit our Pediatrics page.

Step 5: Preparing for Check-in

To speed up the check-in process, we invite you to use the preCheck-in feature on MyChart and complete any necessary questionnaires or forms prior to your visit. By using preCheck-in, you can also update missing demographics, confirm your insurance details, pay your copay, select a preferred pharmacy.

Review our Code of Conduct before your visit to ensure your compliance with our policies.

Step 6: Your First Visit

On the day of your appointment, please arrive 15 minutes early to complete any remaining paperwork, pay your copay (if applicable), or finalize insurance changes. Bring:

• A photo ID.
• Your insurance card.
• A list of current medications.

We look forward to welcoming you to South Boston Community Health Center!