New Patient Process

All who seek care are welcome here.

We look forward to caring for you and your family! Below is a series of steps, along with the required documentation, that you will need to complete for your first visit.

1. Browse our provider listing to get an idea of whom you would like to choose to provide your care. Feel free to view their care team as well.

2. Contact us to discuss the availability of the provider you have chosen. We understand that some of our providers' schedules may not complement your schedule. In this case, our Patient Support Associates can assist you with choosing another provider on their care team to best meet your needs. They will also direct you as to which provider should be listed as your Primary Care Provider with your insurance company.

3. At SBCHC, we accept most major insurance carriers. Contact your insurance company (the number can usually be found on the back of your insurance card), to make sure we are in-network or to switch your PCP to a provider at SBCHC. If you have an HMO plan, you must have a South Boston Community Health Center Provider listed as your PCP with your insurance carrier, prior to being seen in primary care. If you are uninsured, please access our Health Insurance Services team to better understand the options that will be offered to you.

4. Print out and complete our registration form.

5. Please arrive 15 minutes prior to your visit with the documentation listed above, a photo ID and your insurance card.

Late Patient Policy

At SBCHC, we take all of our scheduled patients into consideration. Please be advised that we do enforce a Late Patient Policy to ensure that our clinic runs efficiently.


If you are more than 15 minutes late for appointment, the registration staff will call the department to ask whether or not you will need to be rescheduled. If the provider is willing to see you that day, you will be asked to wait until the next opening or until the end of the provider's session.

Transferring Care to SBCHC

If you would like to begin receiving your care at SBCHC, it will be helpful to obtain your records from your current PCP. Please visit our Medical Record Request page to learn more about how to request a Release of Information form.

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
Adult Medicine Patient 2018