South Boston Community Health Center Wins 2023 MHQP Patient Experience Award

January 25, 2024

South Boston Community Health Center Wins MHQP Patient Experience Award

SBCHC is among the top primary care practices in the state recognized for best-in-class patient experience.

South Boston Community Health Center is pleased to announce that it has received an award from Massachusetts Health Quality Partners (MHQP) for being one of the top practices in Massachusetts for patient experience.

In 2023, MHQP received more than 30,000 responses to this survey of commercially insured patients from across the state. The results were used to identify the top overall performing adult primary care and pediatric practices in ten performance categories:

  1. Patient-Provider Communications
  2. Coordinating Patient Care
  3. How Well Providers Know Their Patients
  4. Assessment of Patient Behavioral Health Issues
  5. Ease of Access to Care
  6. Empowering Patient Self Care
  7. Office Staff Professional Excellence
  8. Patients’ Trust in Their Providers
  9. Pediatric Preventive Care
  10. Assessment of Child Development

The South Boston Community Health Center received recognition for Patient-Provider Communications.

The “MHQP Patient Experience Awards” is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that brings together providers, health plans, and patients to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.

To access the full article, visit www.mhqp.org.

About Massachusetts Health Quality Partners (MHQP)
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state.

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What You're Saying

“Deserves 5 stars. Pediatrics department is amazing. Always accommodating, quick with answering questions, super doctors and staff all around. Love!”
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Pediatrics
Parent of Pediatrics Patient 2024
“We are an elderly couple who have been patients at the SBCHC clinic for many years. Dr. Saxena stands out for correctness and creating a warm and very communicative doctor-patient environment. The doctor listens very attentively and calmly to everything you tell him. Simplicity in communication, diagnosis, and continuous patient condition monitoring make this doctor stand out from the rest.”
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Dr. Saxena
Adult Medicine Patients 2024
“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
—
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
—
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
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Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
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Dental
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
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Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
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May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
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2018
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
—
2018
Family Medicine Patient 2018
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