South Boston Community Health Center Wins MHQP Patient Experience Award

March 8, 2022

South Boston Community Health Center Wins MHQP Patient Experience Award

SBCHC is among the top pediatric primary care practices in the state recognized for best-in-class patient experience.

Boston, MA – South Boston Community Health Center is pleased to announce that it has received an award from Massachusetts Health Quality Partners (MHQP) for being one of the top practices in Massachusetts for patient experience in pediatric primary care.

The “MHQP Patient Experience Awards” is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that brings together providers, health plans, and patients to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.

Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. SBCHC received recognition for the following awards for pediatric care:

Distinction in Coordinating Patient Care
Distinction in How Well Providers Know Their Patients
Distinction in Office Staff Professional Excellence

 

“Our staff at South Boston Community Health Center have a relentless focus on the needs of our patients. It was wonderful to see their hard work and our patient-centered mission recognized,” said William J. Halpin, Jr, CEO of South Boston Community Health Center. “I think the difficulties of Covid brought out the very best in our people. They rose to the extraordinary challenges every day and they found safe ways to care for people when they needed us the most.”

“Although the pandemic continues to have an immeasurable impact on healthcare everywhere, the 2021 winners of the 2021 MHQP Patient Experience Awards found a way to rise above this crisis and provide best-in-class patient experiences during a very challenging time,” said Barbra Rabson, MHQP’s President and CEO. “We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence.”

“Primary care is the heart of healthcare in Massachusetts,” said James Roosevelt, Jr., MHQP’s Board Chair. “The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients.”

 

About Massachusetts Health Quality Partners (MHQP)
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state.

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What You're Saying

“It's very efficient and has very little wait time. We've enjoyed working with Jocelyn Guggenheim. The assistant who came to give vaccines was very great in our last visit as well.”
Jocelyn Guggenheim
Parent of Pediatric Patient May 2025
“It was great and very attentive by Emma Pitoniak and Catherine Bacon, responded quickly in the MyChart app, and I just feel appreciated, listened to, and heard.”
Emma and Catherine
Internal Medicine/Behavioral Health Patient May 2025
“I was late to the appointment and still found a way to see you. I was 10 minutes late. The check-in staff knew I was sick and still made it happen. I got my glasses, so everything was fast and good. Everything that I said, I liked.”
Eye department
Eye Patient April 2025
“Dr. Dal Molin is excellent at what she does, explains everything that she is doing, and recommends the care that I need. I think that the staff and the care I get from Dr. Dal Molin are excellent and would recommend the office to anybody that asks; they are just very caring people there. I just like the staff there a lot.”
Dr. Dal Molin
Dental Patient May 2025
“Dr. Virtue is very professional, listened to what I had to say, was very thorough, and checked things for me. You can tell that this provider cares as a doctor. Everything from start to finish was very well.”
Cierra Virtue
Family Medicine Patient May 2025
“Deserves 5 stars. Pediatrics department is amazing. Always accommodating, quick with answering questions, super doctors and staff all around. Love!”
Pediatrics
Parent of Pediatrics Patient 2024
“We are an elderly couple who have been patients at the SBCHC clinic for many years. Dr. Saxena stands out for correctness and creating a warm and very communicative doctor-patient environment. The doctor listens very attentively and calmly to everything you tell him. Simplicity in communication, diagnosis, and continuous patient condition monitoring make this doctor stand out from the rest.”
Dr. Saxena
Adult Medicine Patients 2024
“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022