Referral Coordinator

Job Summary

The Referral Coordinator is responsible for coordinating all South Boston Community Health Center’s patients through the referral process.

Qualifications

High School Diploma; knowledge of the referral and prior authorization system.

Representative Job Duties

  • Collects request for SBCHC and outside specialists or diagnostic visits and determines whether managed care authorization is needed.
  • Obtains provider authorization (or denial) for a referral and notifies outside specialists and patients of authorization numbers.
  • Documents in the medical record:  details about referral; the steps to making the referral ; and communications regarding the referral
  • Serves as liaison between the outside specialist and referring physician and schedules internal and external appointments.
  • Notifies patients of scheduled appointments and educates them about their appointments and any necessary preparation.
  • Interacts with insurance companies to obtain the prior authorizations for the patients for high tech radiology procedures and dealing with out of network referrals and worker’s comp. cases.
  • Assumes other duties as required.

Competitive benefits package. Generous tuition assistance after 1 year of service

Apply Now

Please submit cover letter and resume to hr@sbchc.org.

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
2018
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
2018
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
2018
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
2018
Adult Medicine Patient 2018