Health Insurance Assistance and Services at South Boston Community Health Center

Assisting you in accessing the care you need.

The SBCHC Financial Counseling department helps patients to:

• Submit a Medicaid (MassHealth) application
• Submit a Medicaid (MassHealth) Renewal form
• Elect or change an insurance-assigned PCP
• Select a MassHealth health plan
• Submit supporting documentation to MassHealth, such as proof of identity, income, or residency
• Address general Medicare questions

If you need assistance with any of these tasks, book a Financial Counseling appointment by calling (617) 269-7500.

MassHealth Members

Once approved for Medicaid (referred to as "MassHealth" in Massachusetts), you may be eligible to select a MassHealth health plan. Choosing the right plan for you and your family depends on your location and where you receive primary and specialty care.

WellSense Community Alliance (formerly BMC HealthNet Community Alliance) is the MassHealth plan accepted at South Boston Community Health Center (SBCHC).

Most plans require you to have a designated Primary Care Provider (PCP). To ensure your SBCHC visit is covered by insurance, you must select a South Boston Community Health Center provider as your PCP prior to your appointment. To select or change your PCP, you can:

• Log in to your MassHealth Portal
• Contact MassHealth Customer Service at 1-800-841-2900, or
• Book an appointment with our Financial Counseling department at (617) 269-7500 for assistance with updating your PCP assignment.

For a list of SBCHC primary care providers, visit our Providers page.

Uninsured

At SBCHC, we assist individuals in applying for state-sponsored health coverage. With a single state-wide application, you can be screened for eligibility for:

• MassHealth coverage
• ConnectorCare Plans
• Qualified Health Plans

You can apply online on the MA Health Connector Website. If needed, our Certified Application Counselors are available to guide you through the application process. Book an appointment with Financial Counseling by calling (617) 269-7500.

To expedite your application process, please bring the following documents (if applicable):

• Social Security Card
• Proof of identity
• Proof of citizenship
• Proof of residency

Acceptable Forms of Documentation

Once you've submitted a MassHealth application, you can access South Boston Community Health Center (SBCHC) services while awaiting approval.

For those choosing not to apply for health insurance:

• Out-of-pocket payments can be made at the time of registration.
• Patients are required to sign a Financial Responsibility Form to acknowledge responsibility for any additional charges incurred during their visit.

At South Boston Community Health Center, we truly believe in eliminating barriers to care. If for some reason you are not eligible for any of the coverage plans listed on our Accepted Insurance Carriers page, please schedule an appointment with Financial Counseling to discuss other options, including discounts on SBCHC-provided services.

Under-Insured

Patients with private or employee-sponsored insurance plans wishing to apply for a secondary coverage through the state can also book an appointment with Financial Counseling. Our Certified Application Counselors can walk you through an online application for additional coverage that could help with your current copayments.

Medicare

Patients who are approaching 65 years of age, who are preparing to enroll in Medicare, should visit: https://www.medicare.gov/basics/get-started-with-medicare

Contact Information

Phone: 617-269-7500 | Fax: 617-464-7685
Address: 409 West Broadway, South Boston, MA, 02127

Hours of Operation

Monday - Friday | 9:00 am - 3:00 pm

Related Links

Learn about Useful Community Resources