SBCHC Recognized For Being One of the Top Pediatric Primany Care Practices in the State

May 2, 2022

SBCHC Recognized For Being One of the Top Pediatric Primany Care Practices in the State

Patient Experience Award

Boston, MA – South Boston Community Health Center is pleased to announce that it has received an award from Massachusetts Health Quality Partners (MHQP) for being one of the top practices in Massachusetts for patient experience in pediatric primary care.

The “MHQP Patient Experience Awards” is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that brings together providers, health plans, and patients to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.

Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. SBCHC received recognition for the following awards for pediatric care:

Distinction in Coordinating Patient Care
Distinction in How Well Providers Know Their Patients
Distinction in Office Staff Professional Excellence

“Our staff at South Boston Community Health Center have a relentless focus on the needs of our patients. It was wonderful to see their hard work and our patient-centered mission recognized,” said William J. Halpin, Jr, CEO of South Boston Community Health Center. “I think the difficulties of Covid brought out the very best in our people. They rose to the extraordinary challenges every day and they found safe ways to care for people when they needed us the most.”

“Although the pandemic continues to have an immeasurable impact on healthcare everywhere, the 2021 winners of the 2021 MHQP Patient Experience Awards found a way to rise above this crisis and provide best-in-class patient experiences during a very challenging time,” said Barbra Rabson, MHQP’s President and CEO. “We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence.”

“Primary care is the heart of healthcare in Massachusetts,” said James Roosevelt, Jr., MHQP’s Board Chair. “The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients.”

About Massachusetts Health Quality Partners (MHQP)
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state.

 

 

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What You're Saying

“I feel that it is a well-oiled machine, with Dr. Brout at South Boston. I just can't say enough good things! They know why I am there without a computer, since everybody knows what is going on with me, all staff. Everybody is on the same page, for a level of healthcare I had never experienced.”
Family Medicine/Dr Brout
Family Medicine Patient 2022
“I like the doctors my son has. They listen, are very understanding, and seem like they care. I just like how they are with my son.”
BH Parent
Parent of Behavioral Health Patient 2022
“I like the attentiveness and feeling heard. I appreciate the fact that providers always make me feel involved in decisions.”
Behavioral Health
Behavioral Health Patient 2022
“I like that the service is more personalized because you know the people, and that is very important.”
Dental
Dental Patient 2022
“I liked that they were attentive and fast. They gave me the support I needed and were empathetic and organized. I went to a lot of departments, and all of the staff was this way.”
Family Medicine
Family Medicine Patient 2022
“The staff in the lab, Verinta or "V," is amazing. My son was literally giddy with delight at her joking and playfulness. He was actually so happy with her, he didn't react to the blood draw, but then cried outside a tiny bit with a delayed reaction like "hey, wait, that hurt." She is an absolutely phenomenal addition to the phlebotomy team! Overall, a great experience.”
May 2019
Parent of a Pediatric Patient
“Dr. Kane always asks me if I understand everything and whether or not I need further clarification... I really appreciate him explaining everything so in depth.”
2018
Eye Care Patient 2018
“There’s an emphasis on education here. Dr. Chiakpo and Marianna (a nurse in training) provided a lot of background concerning my issue and even brought in diagrams, which I greatly appreciated, since I’m a visual learner. They both gave me space to ask questions on everything. I really appreciated the time they spent with me.”
2018
Family Medicine Patient 2018
“I truly enjoyed the sweetness of Dr. Biffi. She was very detailed in her explanations, and thoroughly checked and re-checked everything. She really impressed me.The assistant was also very good, dedicated, and professional.”
2018
Eye Care Patient 2018
“My ride was late, but Dr. Green waited an hour for me. When I got there, she took me right in, so that was very nice. She gave me a prescription; she actually brought the prescription all the way outside to give it to me, since I had forgotten it. She is excellent! Everyone is very nice and very understanding. I really liked the center; everyone was very cordial to me.””
2018
Adult Medicine Patient 2018